Privacy Policy

Effective Date: 01 September 2023

At Fintracking, we are committed to protecting your personal information and safeguarding it in every transaction, at every level of our organization. We are responsible for personal information that we hold and have designated individuals to be accountable for our compliance with applicable privacy and data protection laws.

This privacy policy explains our general privacy practices that apply to the personal information we obtain about you, how we use and share that information and the steps we take to secure that personal information. We also provide information about how we can be contacted if a question arises about our privacy practices.

This privacy policy is designed to meet the standards set out in Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA), including the ten principles set out in the Canadian Standards Association Model Code for the Protection of Personal Information, provincial privacy legislation and other applicable privacy and data protection laws.

Principle 1 – Accountability
Principle 2 – Identifying Purposes
Principle 3 – Consent
Principle 4 – Limiting Collection
Principle 5 – Limiting Use, Disclosure and Retention
Principle 6 – Accuracy
Principle 7 – Safeguarding Personal Information
Principle 8 – Openness
Principle 9 – Customer Access
Principle 10 – Handling Complaints and Suggestions

We always collect, use and disclose your personal information in a fair and lawful manner that is compatible with applicable privacy and data protection laws.

What is personal information?

Personal information is information that can identify you, as an individual. This information includes your name, home address, home phone number, gender, date of birth, language preference, email address, credit card information, bank account information, account information with us, IP address or social media user name or identification.

Information about your business title, business address, business telephone number, and business email address or business fax number is not personal information.

Collection and use of your personal information

We collect personal information directly from you, indirectly from third parties and otherwise as permitted by applicable law. Fintracking limits the information we collect about our customers and potential customers to what we need for internal business purposes only.

The type of information we collect about you depends on the type of dealings you have with us. For example, if you:

  • Sign-up to purchase our services, we will collect your name, contact details, address and other information in order to enable us to provide you with access to our websites or our services
  • Submit a request to us via email or through our websites, we will collect your email address, IP address, information about your location and any information you have included in the email or website form. We use your email address to acknowledge your request and/or reply to your questions
  • Request information about our services or make a support request to us, we will collect your name, address, phone number, fax number and/or email addresses. This is for the purpose of contacting you for sales or support follow-up or, when you have specifically requested it, marketing or promotional materials about our services
  • Request us to process a payment, we will collect your name, credit card number and other details required to verify the transaction. We restrict access to credit card information, and credit card numbers are not provided to merchants. In the event of a customer complaint or chargeback, transaction information will be provided to the merchant, bank or card issuer; and
  • Apply for a job with us, we will collect the information you include in your job application, including your cover letter, resume

We may also collect and use your personal information on the basis of our legitimate business interests, which may include collecting anonymized statistical information regarding your customer’s use of our websites or services. We may also use your personal information to detect, prevent or investigate security breaches or fraud and to protect our business. Any time we use your personal information for these purposes, we will consider the effect of those uses and will not proceed if there is a material impact on your rights and freedoms.

We will identify the purpose for which we collect and use your personal information at or before the time the information is collected. We will obtain your consent prior to each specific use, except where consent is not required by applicable law. If we wish to use your information for any other purpose, and before collecting information from third parties such as credit bureaus, we will obtain your consent.

Providing us with your personal information is always your choice and you may withdraw your consent at any time. However, some services and areas of our websites may require you to provide us with your personal information. If you choose not to provide us with your personal information or withdraw your consent in those instances, you may not be able to receive the full benefit of those services or access certain parts of our websites.

What is a cookie?

A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. On the Fintracking website, cookies are used to increase robustness and to provide more efficient navigation. Cookies cannot view or retrieve data from other cookies, nor can they capture files and data stored on your computer. Cookies may be used by our websites to improve functionality and in some cases, to provide visitors with a customized online experience. Although cookies have the capability of accomplishing a variety of undertakings, Fintracking only uses cookies when they provide an obvious benefit to you. Cookies help authenticate how the user and login information is stored so the user can enter and leave our websites without having to re-enter the same information again. Cookies are also used by the server to store information about user page activities, so you can easily pick up where you left off. We also use remarketing, retargeting and similar tools to monitor your visits to our websites and advertise to you online on websites across the internet. Fintracking also uses Google Analytics which is a set of integrated data-and-marketing analysis products that lets us analyze consumer behavior, develop relevant insights, and then provide a more engaging brand experience. Fintracking’s use of Google Analytics is to collect top-level information about how you use our websites. Google Analytics provides the information we need to improve the user experience and serve up the content our visitors find most useful. The Google Analytics cookies store information about what pages you visit, how long you spend on our website, how you got there and what you click on.Our cookies do not collect or store your personal information, so this information cannot be used to identify you. For an overview of privacy at Google click here. If you would like to browse the